Feedback from our valued customers

Read what out customers have to say about our services here at Mercure Hunter Valley Gardens...

Gooch Wedding

Bride & Groom
The team at Mercure Resort Hunter Valley Gardens were simply amazing. In the midst of COVID restrictions, we were able to have a perfect ceremony and reception with our entire family. The venue laid out a beautiful day for us, weeks in advance which ensured that our special day ran without incident. In particular we would like to thank Caroline Long for her constant help and reassurances during the entire planning of the wedding.

Woolmer & Jackson Wedding

We held our wedding reception in the Riesling Room at Mercure Resort Hunter Valley Gardens and cannot express enough how amazing the night was. Right from the start of planning, everything ran smoothly. A huge shoutout to our Wedding coordinator Hannah! The staff were lovely, and the food was absolutely divine. Thank you so much for making our day perfect.

Keira & David

Bride & Groom
David and I just wanted to send our appreciations for everything you did in the lead up to the wedding and of course on the day. We had a beautiful time despite the weather. The food was delicious, the service from staff was terrific and Jade was so lovely, nothing was too much.

Lewis & Randell Wedding

We just wanted to thank you for everything you did to make our wedding so amazing! It was everything we had ever dreamed of and more! There is nothing I would do differently if I were to do it again.

Roome & Jenkins Wedding

I just wanted to start off by saying a huge thank you for everything you have done in helping us plan our magical day. It was absolutely perfect, and we couldn't have asked for a better day!

Deanna and Brett

We had such a wonderful experience with our 'surprise wedding'. You and your staff were so professional and kind and invested in our experience and satisfaction. The food was exceptional, the service above standard and we were just so happy. Thank you so much for your help.

Winning & McCarthy Wedding

We had the most amazing night. The wait staff were exceptional, the food was fantastic, it all ran so smoothly, and everyone had the best night. It really was perfect and just what we wanted. Thank you so much for everything ??

Clark & Groth Wedding

Bride & Groom
My partner (now husband) and I were recently wed at the Mercure Resort Hunter Valley Gardens and we were incredibly impressed by quite a few members of staff and how they helped manage and coordinate our big day. Veronica was our most recent wedding coordinator, and she (as well as Hannah and Caroline) were all a pleasure to deal with and were very responsive to our questions, concerns and changes to our plans. They deserve recognition for their efforts. The day of, and the day before the wedding, Veronica was so incredible and helped us to achieve the perfect day (despite a last minute change in ceremony venue). She (and the Chef) just ran with all of my last minute requests and changes, and it was implemented with minimal fuss and came out perfectly. Sarah also deserves recognition. She was looking after us during our wedding dinner in the Lodge Room and was so friendly and made sure we had everything we needed. Please pass on my sincere thanks to the team and other staff involved.

Salamander Child Care Centre

Just wanted to say a big thank you for everything that you did to make sure our weekend was a great success. We all had a fabulous time and the conference while being very productive was also relaxing because of the environment we were in. Mitch from Pinnacle was fantastic, although I’m not sure he was fully prepared for the little skits that he had us do!!!! Please pass on to all the staff involved in any part of our weekend, weather it was the room set ups, meals, reception or the staff looking after us late at night, a big thank you. Everything was so professional and nothing was too much trouble.

Australian Funeral Directors Association

Deanne Brown
Just wanted to touch base and let you know I’ve had wonderful feedback from my colleague Gillian Manson and I also had one of my Members call this morning to say what a great event it was so many thanks to you and your great team. Gillian was so impressed with the high level of service and attention to detail. Everything was seamless and anything that was needed was taken care of immediately. The food was great and even my ‘fussy’ gluten free guest was happy as she felt well looked after. Gillian was grateful for the care taken with her requirements. It was such a pleasure working with you, the pre-planning was so easy and I really appreciate that you always got back to me so quickly.

AGC Networks Conference

Kylie and Jess just wanted to thank you both for all your organising and all the staff at Mercure, especially Brett, I think was his name who was present throughout the two days to oversee all went according to schedule. We had a wonderful time everything was magnificent and that chef really did do wonders with the menus. I know I will be back very soon, and we most certainly will keep you on the list for our next conference.

AMP Conference

Hannah - AMP
What a wonderful time we had at our Offsite last week. I cannot thankyou enough for being so flexible and accommodating to our needs. I Will highly recommend your resort to colleagues and assistants, also to family and friends to visit your beautiful resort. Everything was always on time and everything tasted delicious (great menu and a lot of food). I thank you once again for making the 2 days so successful.

Lion Co Conference

Just a quick note to say thank you so much for last week. Our experience at the Mercure was just wonderful. Please pass on our thanks to all the staff that helped make the couple of days such a success. Everyone was so efficient and friendly. We look forward to coming up again.

Memorable Wedding Anniversary

Tricia and Richard Rando
I would sincerely like to pass on my appreciation of the staff here at the Mercure. I have never experienced such lovely hosts that were friendly and extremely helpful. Thankyou Mercure Resort Hunter Valley Gardens for making our 20th Wedding Anniversary a memorable one.

Petersen and Hanly Wedding


Just want to say a huge THANKYOU to Kate our Coordinator was amazing. Was so good to not have to worry about anything apart from getting ready.

Everything at our reception was PERFECT 10 out of 10. The staff were great the food was SO yum. The room was amazing looked just perfect with all the decorations. I will send through some photos of the room for you we would love nothing more than to share it with other future couples looking to have their wedding there.

I will be highly recommending the Mercure it was just amazing.

We will definitely come and spend our 1 yr anniversary there.

I cannot thank you enough!

Slater & Gordon Lawyers Conference

Thank you very much for all your assistance in organising our conference. It was a very successful event and I was very impressed by the service provided by the Mercure. Brett made himself available throughout the entirety of the conference, something I have not seen at previous conference we’ve had, and it was very much appreciated.